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1. Where do I find my performer ID? You can find your performer ID on your Performers page.
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2. How do I access my statements? You can access downloadable PDF and XLS statements on your Statements page.
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3. When will I get paid? We are making distributions to our clients four times a year. Your statements should be available by the End of February, May, August, November.
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4. How do I change my performer details (address, contacts, tax & bank details, mandate)? On your Performers page, click "Edit" and on the following page, you are able to update your performer details, contacts and accounting data. Please note that you are not able to change your mandated territories. If you wish any changes concerning your mandate, please get in touch with us: performer.service@pro-agency.net
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5. Why haven't I received payment for my registered repertoire? Please note that it can take up to 3 months after your upload in ProDB until your repertoire will be fully registered at the collecting societies. It may take up to another 6-12 months until these recordings will be remunerated, as several collecting societies only distribute remuneration once or twice a year. It is also possible that your recordings are in conflict at one or several collecting societies and payments are being blocked. In this case you will be informed by us. We have a minimum threshold of 100€ for our payments. If your royalties do not meet the threshold during a payment period, the earnings are held and rolled forward until they reach the minimum amount.
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6. How can I upload repertoire and update my recordings? You can submit your repertoire through the "Import Tracks" button in your Uploads page. Please download the latest Track Data Sheet and then upload the completed form. Before completing and uploading the form, please carefully review the Track Import Description and the specifications tab in the file. You can only upload new releases and recordings using this tool. If you want to submit any changes to your already registered repertoire, please send the completed form to performer.service@pro-agency.net and indicate the changes.
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7. When should I register my repertoire in PerfDB? You will be able to register your new releases and recordings at any time, as soon as you have all mandatory metadata. However we recommend registering new releases at the end of every quarter at the latest, to make sure they will be included in our next repertoire update at the collecting societies.
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8. How do I view my registered repertoire? You are able to view your repertoire in full on the Tracks page. It is possible to export a selection of your repertoire in all views by selecting any track or release and clicking "Export Tracks". If you only want to view or export specific tracks or releases, please use the search box at the top of every page. If you want to export your full registered repertoire, please go to your Performer page. On the following page, you are able to download the repertoire by clicking "Export Repertoire".
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9. How do I view my previous repertoire submissions? On your Uploads page, you will see all previous repertoire submissions you’ve made via PerfDB. If you need additional submission history info, contact us at performer.service@pro-agency.net to request your previous upload files. |